Frequently Asked Questions
Everything you need to know about your Ninepine shopping experience.
What is the typical shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and email address, and follow the instructions to generate a prepaid shipping label.
Are Ninepine products ethically manufactured?
Yes, we prioritize ethical production by partnering with factories that adhere to fair labor practices and utilize sustainable materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my Ninepine apparel to ensure longevity?
To maintain the quality of our technical fabrics, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination.